Contact Us
We're Here to Help You and Your Family.
Have a question about YourDoc, need assistance with our services, or want to explore a partnership? We’d love to hear from you.
Whether it’s a technical issue, feedback, or a general enquiry, our team is here to help.
Support Response: We aim to respond within 2 working days.
Grievance Support: We aim to acknowledge complaints within 3 working days.
Get in Touch
Email Support
Contact us for help with your account, application features, medicine orders, appointments, technical issues, or general feedback.
Our Location
T. Neelam Enterprises LLP
Greater Noida, Uttar Pradesh, India.
Response Time
We aim to respond to general enquiries within 2 working days.
Privacy-related requests, account deletion enquiries, and formal grievances are handled according to our applicable policies and legal requirements.
Send Us a Message
Have something on your mind? Send us your question, feedback, or request, and our team will help you find the right solution.
For your privacy, please avoid including medical reports, prescriptions, passwords, or sensitive health information in your initial message. Our team will guide you on how to share any necessary information securely.
Thank you, we have your message
We will reply to your email address. We aim to respond within 2 working days.
Your reference:
Need a ticket number for a problem with the app or an order? Raise a support ticket.
Support That Puts People First.
Whether you need assistance, want to share feedback, or have a concern, we’re here to listen.
Illustrative pictures created for YourDoc — not photographs of real patients, doctors or care partners.
Raise a Concern or Complaint
We believe every user deserves a clear and accessible way to raise concerns about their personal information, account, or experience with YourDoc.
If you believe your data has been handled incorrectly, experience an unresolved issue, or wish to raise a formal complaint, please contact our grievance channel.
Grievance Contact
T. Neelam Enterprises LLP
Greater Noida, Uttar Pradesh, India.
Email: support@yourdoc.co.in
Suggested Email Subject: Grievance — YourDoc F-CARE
What Happens Next?
Step 1 — Submit Your Complaint
Send an email explaining your concern, including any relevant non-sensitive details that may help us identify the issue.
Step 2 — Acknowledgement
We aim to acknowledge your complaint within 3 working days.
Step 3 — Review and Resolution
Our team reviews the concern, may request additional information, and aims to provide a resolution within 30 days, subject to applicable requirements.
Step 4 — Further Assistance
If your concern remains unresolved, you may explore escalation options available under applicable Indian law, including relevant regulatory or grievance redressal mechanisms.
Your health, our priority
Better Healthcare Begins With Better Connections.
We’re building YourDoc F-CARE to make healthcare simpler and more connected for every family.