Doctor consultations
- Cancel or reschedule before the consultation starts for a refund to your original payment method.
- If a doctor cancels or does not join, you receive a full refund or a free rebooking.
- If a consultation could not take place because of a fault on our side (for example the call could not connect), you get a full refund.
- Once a consultation has been completed it is not refundable, as the service has been given.
Medicine orders
- You can cancel an order before it is packed and handed to a delivery partner.
- If an item is out of stock, an order cannot be fulfilled, or the prescription is not valid, you are refunded for the affected items.
- Wrong, damaged, expired or tampered medicines: contact us within 48 hours of delivery with a photo and we will replace or refund.
- For safety, and under pharmacy law, medicines that were delivered correctly cannot be returned or resold.
Home care visits
- Cancel or reschedule before the visit starts. Late cancellations close to the start time may carry a small fee shown at booking.
- If a care partner cancels or does not arrive, you receive a full refund or a free rebooking.
How refunds are paid
Approved refunds go back to the original payment method. They normally reach you within 5–7 working days, depending on your bank or payment provider. We tell you in the app when a refund has been started.
Ask for a refund
Write to support@yourdoc.co.in with your order or booking reference. This policy does not limit your rights under the Consumer Protection Act, 2019.