At a glance
- Data is encrypted in transit and stored health files are encrypted.
- You can request deletion of your data: how to.
- We do not sell your data, and the app has no ads.
- Sharing is only with the people and providers needed to deliver your care — listed in the Privacy Policy.
Data collected
| Type | Examples | Why | Optional? |
|---|---|---|---|
| Personal info | Name, email, phone, date of birth, gender | Account, identity, communication | Required |
| Health & fitness | Symptoms, medical history, medicines, prescriptions, lab reports, Health Connect readings | Provide care and records | Health Connect is optional |
| Location | Approximate and precise location | Nearby services, delivery and visit addresses | Optional |
| Photos, files, audio and video | Report photos, documents, consultation calls | Upload records, run consultations | Optional (needed for those features) |
| Messages | Chats with doctors, support and Jivika | Care and support | Required for those features |
| Financial info | Order and payment references (no card numbers stored) | Payments, invoices | Needed to buy |
| App activity and device IDs | Device model, app version, push token, security logs | Security, notifications, reliability | Required |
Data shared
Shared with service providers and care providers to deliver the service (payment, calls, notifications, AI processing, pharmacy and delivery). Never shared for advertising and never sold. Full list: Privacy Policy section 5.
Deleting your data
In the app: Profile → Close account. On the web: Delete your account & data. Records the law requires us to keep are retained for the stated periods only.