1. Who we are
This policy applies to the YourDoc F Care Android app (package com.health.yourdocfcare), the YourDoc Health Partner and Delivery Partner apps, and the website yourdocfcare.in (together, “YourDoc”). They are operated by T. Neelam Enterprises LLP, Greater Noida, Uttar Pradesh, India (“we”, “us”). We are the data fiduciary for the personal data described here. Contact: support@yourdoc.co.in.
2. Information we collect
Information you give us
- Account details: name, email address, mobile/WhatsApp number, date of birth, gender, and your sign-in method. If you use Google Sign-In we receive your Google account identifier, name and email — never your Google password.
- Health information: symptoms and conversations you have with the Jivika AI guide, medical history, allergies, medicines, prescriptions, lab reports and documents or photos you upload, and the details of dependants you add (such as a child or parent).
- Consultations: messages, and audio or video during a consultation with a doctor. Consultation text transcripts may be kept as described in section 8.
- Orders and bookings: delivery addresses, medicine and home-care orders, invoices and their status.
- Payments: payments are handled by our payment partner. We receive the result and a reference, not your full card, UPI PIN or bank login.
- Support: messages and files you send to us, and your feedback.
Information collected from your device, with your permission
- Camera and photos: to take or choose pictures of prescriptions, reports or documents.
- Microphone: for voice and video consultations and voice input.
- Location (precise or approximate): to show nearby services, set a delivery or visit address, and help in emergencies. Only used while you use the feature.
- Notifications: to send appointment, order, reminder and security alerts, using Firebase Cloud Messaging and a device push token. Exact alarms and boot permission let reminders still ring after a restart.
- Health Connect (optional): if you connect Android Health Connect, we read only the data types you allow (for example steps, heart rate or sleep) to show trends and help your doctor. You can disconnect at any time.
- Device and security data: device model, operating system, app version, a device key used to protect your sign-in, IP address and basic diagnostic and security logs.
We do not use advertising identifiers and the app has no third-party advertising or behavioural analytics SDKs.
3. How we use your information
- To create and secure your account, and to verify who you are.
- To provide the services you ask for: consultations, prescriptions, medicine orders, delivery, home care and health records.
- To power the Jivika AI guide and safety checks (for example, checking a medicine against your allergies).
- To send service messages: confirmations, reminders, receipts, security alerts, and one-time codes by WhatsApp or email.
- To process payments, prevent fraud and misuse, and keep the platform safe.
- To meet legal duties, such as medical record, tax and audit rules.
- To improve reliability and fix problems, using aggregated or de-identified information where possible.
Our legal basis is your consent, which you can withdraw, and “legitimate uses” permitted by law, such as providing a service you requested, medical emergencies and legal compliance.
We do not sell your personal or health information, and we do not use it to show you third-party advertising.
4. The Jivika AI guide
Jivika is an artificial-intelligence assistant. When you chat with Jivika, your messages and relevant health context are sent to our servers and to our AI service provider, Anthropic, which processes them to generate a reply on our behalf under contract. We configure this so that your content is used to answer you and not to build advertising profiles.
Jivika’s answers are information, not medical advice. Do not rely on it in an emergency. Doctors on YourDoc review clinical outputs where our safety process requires it. See the Medical Disclaimer.
5. Who we share information with
We share information only as needed to give you the service, always under contract or legal duty:
| Who | Why | What |
|---|---|---|
| Doctors, nurses and care partners you choose | To treat you | Information needed for that consultation, visit or order |
| Partner pharmacies and delivery partners | To fill and deliver your order | Prescription, name, delivery address, contact number |
| Payment provider (Cashfree) | To take payment | Order amount, contact details, payment result |
| Google (Sign-In) | To sign you in | Your Google account identity token |
| Firebase Cloud Messaging (Google) | To deliver push notifications | Device push token, notification content |
| Agora | Real-time audio / video consultations | Call media and connection data |
| Anthropic | Powering the Jivika AI guide | Your chat messages and relevant context |
| Meta (WhatsApp Business) and Mailgun | Sending one-time codes and messages | Your number or email and the message |
| Cloud hosting and storage providers | Running the service and storing files | Encrypted data and files |
| Authorities | Where the law requires or to protect rights and safety | The minimum required |
If our business is merged or sold, your information may transfer to the new owner, who must honour this policy. Our providers may process data outside India, with contractual and technical safeguards.
6. How we protect it
- Encryption in transit (HTTPS/TLS) and encryption of stored health files.
- Strict role-based access: staff and partners see only what their role requires, and access is logged.
- Sign-in protection including device binding, one-time codes and two-factor authentication for staff.
- Malware scanning of uploaded files, regular backups and security monitoring.
No system is perfectly secure. If a breach affecting your data occurs, we will tell you and the authorities as the law requires.
7. Your choices and rights
You may at any time:
- Access and download your data (Profile → Data export in the app).
- Correct your details in Profile → Personal details.
- Withdraw consent or change permissions — in the app or in your Android settings (camera, microphone, location, notifications, Health Connect).
- Delete your account and data — see Delete your account & data.
- Nominate a person to exercise your rights if you die or cannot act, and complain to us or to the Data Protection Board of India.
Write to support@yourdoc.co.in for any request. We may need to verify your identity first.
8. How long we keep information
We keep information only as long as needed. When you close your account your profile and non-medical data are removed, but the law requires us to keep some records for a fixed time:
| Record | Kept for | Why |
|---|---|---|
| Prescriptions and lab reports | 7 years | Medical record norms |
| Doctor review decisions | 7 years | Medico-legal defence |
| Audit logs | 7 years | Compliance |
| Orders, invoices and payments | 8 years | Tax law |
| Consultation transcripts | 3 years | Telemedicine Guidelines |
Retained records are locked away from normal use and deleted when the period ends. Wearable and Health Connect data, and dependant profiles, are deleted outright when you ask for erasure. Details are on the deletion page.
9. Children
The app is for adults. A parent or legal guardian may create a dependant profile for a child and give consent for that child; we ask for that consent clearly. We do not knowingly allow children to open their own account, and we do not track or advertise to children. When a young person comes of age, their records can be moved to their own account.
10. This website
This website is informational. It does not use advertising or analytics cookies and does not load third-party trackers. Our servers may keep standard access logs (IP address, time, page) for security.
The contact form. When you use the contact form, it sends your name, email address, topic and message to our server. Our support team reads it and replies to your email address. We keep the message on our server for 12 months and then erase it. A copy is also emailed to our support mailbox, where it stays until our team deletes it. If you want either deleted sooner, write to support@yourdoc.co.in. We do not sell it or use it for advertising. Please do not include medical details or emergencies in your message. If our server cannot be reached, the page opens your own email app instead, with your message ready to send.
11. Changes and contact
If we change this policy in a way that matters, we will tell you in the app or by email before it takes effect, and update the date above.
Contact / Grievance Officer: T. Neelam Enterprises LLP, Greater Noida, Uttar Pradesh, India — support@yourdoc.co.in. See also the contact page.