Help & support
Tell us what is wrong. We will help you sort it out.
Something not working in the app, an order that has not arrived, a question about your account? Choose a topic below, tell us what happened, and we will look into it.
Every request gets a ticket number to keep. Use it, with your email address, to see how your ticket is going.
Support Response: We aim to respond within 2 working days.
What do you need help with?
Pick the one that fits best. We will fill it in on the form for you. Or go straight to the form.
Account and sign-in
Trouble signing in, a code that does not arrive, or changing your details.
Jivika AI health guide
A question about Jivika’s answers, or the chat is not working.
Doctor consultations (video, voice, chat)
A visit that did not start, dropped, or needs a follow-up.
Appointments and bookings
Booking, changing or cancelling an appointment.
Medicine orders and delivery
An order that is late, wrong or missing.
Lab tests and reports
A test booking, a sample pick-up or a report.
Home care and caregivers
A nurse or caregiver visit at home.
Health records and prescriptions
A prescription or record that is missing or looks wrong.
Family Care Circle
Adding family members, sharing and permissions.
Reminders, wearables and Health Connect
Medicine reminders, or a watch or band that will not sync.
Emergency and SOS
The SOS button or your emergency contacts. In an emergency, call 112 first.
Payments, refunds and plans
A payment, a refund, or your plan.
Health Partner app (doctors, pharmacies, labs)
For doctors, pharmacies and labs who use the Health Partner app.
Delivery Partner app
For riders who use the Delivery Partner app.
Privacy and personal data
Your personal data, a data request, or a privacy worry.
App problem or bug
The app crashes, freezes, or something does not work.
Feedback and suggestions
An idea to make YourDoc better.
Something else
Anything that does not fit above.
Tell us what happened
The more you tell us, the faster we can help. You get a ticket number as soon as you send the form.
- You send the form. Your ticket number appears straight away. Keep it.
- We read it. We aim to reply to your email address within 2 working days.
- You can check on it. Use the box further down this page, with your ticket number and email address.
For your privacy, please avoid including medical reports, prescriptions, passwords, or sensitive health information. Our team will guide you on how to share anything that is needed, securely.
Check a ticket
Enter the ticket number and the email address you used. We will tell you where it stands.